Policies

Clinic Policy

Last updated: 22 October 2026

Consultations

Every treatment starts with a thorough consultation. We look at your skin, go through your medical history and confirm the right treatment plan for you before anything is booked.

Cancelling or Rescheduling

We require a minimum of 24 hours’ notice to cancel or reschedule appointments, by phone, email or text message.

Refunds

Please see our Refund Policy for details on consultation fees, deposits and refunds.

Insurance

For total peace of mind, we are fully insured.

Contact Us

Call us on 020 3291 2516 or contact your clinic directly.