Legal
Refund Policy
Last updated: 24 August 2026
Eligibility
Consultation fees are non-refundable once your consultation has taken place, as they cover your practitioner’s time and assessment. If you cancel or reschedule a treatment with at least 24 hours’ notice, any deposit or pre-payment can be moved to your new appointment or refunded. Treatments already carried out are not eligible for a refund, though if you have a concern about how a treatment went, please contact your clinic directly so we can look into it.
How to Request a Refund
Email your clinic directly, or info@dermacarelondon.co.uk, with your name, appointment date and the reason for your request. If you booked through Treatwell, you can also raise a request through Treatwell directly, as some bookings are processed through their system.
Processing Times
We aim to respond to refund requests within 5 working days. Where a refund is approved, it’s returned to your original payment method and can take a further 5–10 working days to appear, depending on your bank or card provider.
Contact Us
Questions about this policy can be sent to info@dermacarelondon.co.uk.